![]() A Chase customer support representative will have your old account number canceled and have a new card with a new account number sent out to you. Hot Tip: If the purchase made was fraudulent and you believe someone else has access to your credit card details, call the phone number on the back of your card immediately to report this. To view your credit card transaction history, you can access your credit card statements and spending history via your account on the Chase website or mobile app. Naturally, before you file a dispute, you are going to want to locate and review the details of any charge you believe to be inaccurate. Now that we’ve covered some common reasons why you might need to dispute a charge with Chase, let’s talk about how should you go about doing so. ![]() If the merchant refuses to reverse or adjust the charge then at that point you will want to file a despite with Chase. If this happens, you’ll again want to contact the merchant first and ask them to adjust or refund the charge depending on your situation. Perhaps the store you shopped with last week charged you for 3 shirts when you only bought 2, or a monthly subscription service billed you twice accidentally. Billing Errorīilling errors can be a bit trickier to spot, as these usually come along with purchases you’ve actually made but the charged amount is incorrect. In either case, you would first want to contact the merchant and request a refund.īut if for whatever reason the merchant fails to provide that refund, you would be well within your rights to file a dispute for that transaction with Chase. Or perhaps your ordered an item online but then never received the item. For example, say you purchase a product from an online merchant, and when the item arrived it was damaged or unusable. Occasionally, you might purchase a good or service and feel that the merchant did not fulfill its end of the transaction. If you’re certain that the charge is fraudulent then you need to contact Chase immediately so that they can send you a new credit card with a new account number. When you notice a charge on your credit card statement that you did not make, first speak with your family members or any authorized users that might have access to your credit card to make certain they didn’t make the charge. So if someone steals your credit card information and runs up a large bill, you won’t be liable for any of it. The Chase terms of service state that cardholders have $0 in liability for any fraudulent charges made on their card. If your credit card was used for a transaction that you did not make, then that would constitute a fraudulent charge. Here are some of the most common, and valid, reasons for filing a charge dispute on your card. ![]() Of course, in order to dispute a charge on your credit card, you need to have a good reason for doing so. What Are Examples of Charges That You Should Dispute? ![]() So let’s take a look at the types of charges that might be eligible to dispute and how you can file one. If you’ve determined that the charge is incorrect, what should you do? Well, the Fair Credit Billing Act (FCBA) gives you the ability to dispute any charge that you feel is inaccurate or if there was a problem with the good or service you received.įortunately, Chase makes the process pretty simple for its credit card customers. Whether it is an item you feel you were charged too much for, or even something you don’t recall purchasing, you’re going to want to investigate whether the charge is accurate. For additional information on Overdraft Protection using your credit card, please visit For details on other options, please visit times, you might come across a purchase on your credit card statement that just doesn’t seem correct. There may be other options available to protect against overdraft that may be less costly. Refer to the Consumer Credit Card Customer Agreement and Disclosure Statement for details. Once your credit card has been confirmed, please allow up to 3 business days for your Overdraft Protection service to be fully enabled. Your credit card must be confirmed if it is not confirmed, no money will transfer to cover the overdraft. Interest will accrue from the date each advance is made. If you have a joint checking account, you will be responsible for all advances, including interest and charges, from your credit card to cover overdrafts, regardless of who writes the check, makes the debit card purchase, or engages in any other transaction that causes the overdraft. If you choose to link your account to your Wells Fargo checking account for Overdraft Protection, please note the following. Subject to account eligibility requirements.
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